Hosted messaging platform

Customer messaging you can host, brand & trust.

Iris is the conversation layer for regulated support teams. Embed a chat widget, run your operators from one console, or build directly on the API — all on infrastructure that treats compliance as a default, not an upsell.

Start building free Read the docs

HIPAA-ready · tenant-isolated · append-only audit log

Operator Console live · acme health

JM Jordan MeyerPortal won't load my scan…

RP Rosa PatelThanks — that worked!

DK Dana KochRe: appointment reminder

Hi — I can't open my imaging results from the link you sent.

Iris · suggested reply

Links expire after 72 hours for security. I can re-issue a fresh, signed link to your verified email — shall I?

Just sent a new secure link to your email on file. It opens for the next hour.

Acme Health SupportConnected · replies in ~1 min

Got the new link, it opened right away. Thank you!

Glad it's sorted. Anything else?

Type a message…

Built for teams that carry sensitive conversations

Diagnostic imaging Telehealth Patient portals Specialty clinics Radiology groups

One platform, three surfaces

Ship support the way that fits your stack.

Every surface shares one tenant, one audit trail, and one design language. Adopt one and add the others when you're ready.

Embeddable widget

Drop a single script tag on any site and a branded chat launcher appears. Guest sessions start instantly, then link to a verified identity when you're ready.

Install the widget

Operator portal

Your support team works a shared queue with presence, AI-drafted replies, room history, and routing — no install, just sign in and respond.

Open the console

API & SDKs

Build messaging straight into your own product with a REST API, realtime WebSocket transport, webhooks, and native iOS & Web SDKs.

Explore the API

What's in the box

Production-grade from the first message.

Realtime delivery

WebSocket transport with automatic retry and presence. Messages reconnect silently and never silently drop.

Multi-tenant isolation

Row-level security at the database keeps every customer's conversations provably separate — enforced, not promised.

Iris draft replies

Suggested responses sit beside the composer with a confidence score. Operators send, edit, or dismiss — the human stays in control.

Guest & linked identity

Start anonymous, then upgrade to a verified Auth0 or SSO identity mid-conversation without losing history.

Retention policies

Per-tenant retention windows with scheduled purge drills and verifiable evidence bundles for your auditors.

Webhooks & events

Subscribe to message, room, and presence events to wire Iris into your CRM, ticketing, or data warehouse.

Live in minutes

From signup to first message in one snippet.

Paste one script tag.

The widget self-mounts in a shadow DOM, so it never collides with your site's styles.

Authenticate from your backend.

Mint a short-lived session token server-side. Tokens never travel through query strings.

Respond from the console.

Conversations land in your operator queue the instant a guest says hello.

Open the quickstart guide

Compliance, by default

The boring parts, already handled.

Iris was built inside a HIPAA-regulated imaging network before it became a product. The controls auditors ask about aren't a roadmap item — they ship on day one.

Read the compliance overview

HIPAA-ready handlingBAA available. PHI is encrypted in transit and at rest with managed signing keys.

Provable tenant isolationPostgres row-level security policies isolate every tenant — verified by automated isolation checks.

Append-only audit logEvery message and admin action is recorded to an immutable, exportable trail.

Retention drills & evidenceScheduled purge drills produce signed evidence bundles your compliance team can hand to auditors.

Pricing

Start free. Pay as conversations grow.

Usage is metered per resolved conversation. No charge for guests who never reach an operator.

Developer

$0 / mo

For prototypes and internal tools.

1 tenant, 2 operators
500 conversations / mo
Widget + API access
Community support

Start free

Your first conversation is one snippet away.

Create a workspace, invite your team, and copy your embed code in under five minutes. No credit card to start.

Create your workspace Browse the docs